Retail Supervisor

January 13, 2020

Pewabic is looking for a team player with strong leadership skills to fulfill our full-time Retail Supervisor position. The ideal candidate must possess strong communication skills, provide excellent customer service, and be able to manage their time wisely. If you have experience in a leadership retail role, are self-motivated, proactive, and love working in a dynamic team-oriented environment, we would love to hear from you! 


Retail Supervisor 

Full time : 40 hours per week

Reports to: Director of Retail



As a member of the Retail team, provide excellent customer service while effectively supervising the daily operations of the Pewabic Store.



High School diploma required.  Some college preferred.

Background and Experience:

3-5 years retail experience required, 2 years supervisory experience preferred.  Strong computer skills including internet, email, MS Word, Excel, POS systems required.  Art background helpful. 

Requirements and Skills:

Leadership qualities are essential along with the capability of working in a team atmosphere, including during major events.  Set a tone of positivity and motivation for the Retail Team. Provide excellent customer service. Must possess strong communication skills and be able to manage time wisely.  Self-motivated and proactive, with the ability to problem-solve and work and act independently in keeping with company policy. Ability to effectively prioritize work. Use diplomacy and tact when interacting with pottery staff and the public.


Key Responsibilities:

  • Effectively supervise daily sales and oversee the Retail Associates.
  • Set the tone of excellent customer service, positivity and professionalism in the store.
  • Schedule Retail Associates and ensure full store coverage.  Update Gmail Calendar with the schedule. Coordinate time off with Manager of Retail and Team Leads.
  • Enter Payroll for all Retail Associates into Paychex Time and Labor biweekly.
  • Effectively delegate daily tasks and projects to Retail Associates and ensure all necessary tasks have been completed by end of day.
  • Train Retail Associates and work directly with them to follow up with the training process continuously.  Assist with Retail Associate interviews. 
  • Oversee and participate in the completion of the Staff Daily, make updates to Staff Daily when needed. 
  • Be proficient in accounting software and updates to sales procedures, share updates with all Retail Associates.  Ensure proper processing of opening and end-of-day accounting procedures by all team members.
  • Answer Retail Associate questions regarding customer issues.
  • Work with Manager of Retail to develop/maintain attractive and effective displays in Museum store and Galleries.
  • Oversee the maintenance and organization of the GONA back stock.
  • Inventory all Retail supplies as scheduled.  Order Retail supplies (folding boxes, bags, tissue, stands).  
  • Update Team Leads, Mgr of Retail with any issues on the sales floor (procedures, equipment, customer, personnel issues, etc.)  Meet weekly to discuss.
  • Work with team to process and label incoming merchandise and handle receiving of stock as assigned.
  • Participate in the creation and implementation of a sales incentive program for the Retail Sales Team.
  • Oversee entry of Win aTile email information.
  • Oversee tracking of detailed customer feedback information in spreadsheet format for Customer Satisfaction Surveys, and general Gallery issues and successes- report findings monthly
  • Oversee Retail related Exhibition procedures 
  • Run Retail staff meetings and agenda
  • Handle Studio Artist Breakages monthly.
  • Assist with the oversight and execution of major events and offsite events.
  • Continuously seek process improvements.
  • Assist Manager of Retail with other tasks and projects as assigned.


What we can do for you:

  • Be a part of a creative, fun, enthusiastic team
  • Benefits including health, dental and vision
  • 401k 
  • Quarterly sales incentives
  • Generous employee discount
  • One free class each year

If this sounds like a great fit for you, please send your resume and pay requirements to Pewabic is an equal opportunity employer.

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