Having trouble accessing your customer account? Here are a few common issues and solutions to help! If this page does not provide the answers you need, please reach out to us at email@example.com or 313.626.2018 for further assistance.
incorrect email or password
First, double check that your email and password are correct.
If those are correct, you may need to create a new password.
Click the "Forgot Password" link and follow the instructions sent to your email inbox from firstname.lastname@example.org.
If you do not receive an email to reset your password you may need to create a customer account.
creating your account
If you have shopped with us in-store or online as a guest, you will need to create a user ID and password.
Once you are on the login page, click 'Create Account' to start the process.
Members must use the email address associated with your membership to receive your discount with the new online account.
Once you have filled in the fields and clicked 'Create' you will receive an email asking you to activate the account.
Once activated, you are ready to shop!
is my membership connected?
If your Membership is connected, you will see your member discount displayed at checkout.
If you do not see your member discount, be sure that you are logged in using the email address associated with your membership before checkout.
Need help? Contact us at email@example.com and we can confirm that you are using the correct email address.
still having trouble?
Don't worry, we are here to help! Send a description of your issue and any troubleshooting that has not worked to firstname.lastname@example.org for further assistance.